Shipping policy
Thank you for choosing to shop with KangRiXin. We are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process and deliver orders placed through KangRiXin
Shipping Locations
This Shipping Policy applies to orders shipped within the United States.
Shipping Cost
We currently offer free standard shipping on all orders, with no minimum purchase required.
Order Processing & Handling Time
Orders are generally processed and prepared for shipment within 1–2 business days after your order is placed.
Orders are processed on business days, Monday through Friday, excluding U.S. federal holidays. Processing times may occasionally be longer during major sales events, holidays, or periods of unusually high order volume.
Estimated Transit Time
After your order has been shipped, standard delivery typically takes approximately 3–5 business days, depending on the delivery location and carrier conditions.
Please note that delivery estimates begin after the order has been dispatched and do not include the order processing time.
Order Cut-Off Time
Orders placed before 5:00 PM Eastern Time (EST) on a business day will generally begin processing that same business day. Orders placed after the cut-off time will generally begin processing on the next business day.
The cut-off time is provided as a processing guideline and does not guarantee same-day shipment.
Our Delivery Partner
We use USPS and other trusted shipping carriers when appropriate to provide reliable delivery throughout the United States.
The carrier used for your order may vary depending on the package, destination, and shipping requirements.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 24 hours for tracking information to become active in the carrier's tracking system. Tracking updates may sometimes take longer to appear during weekends, holidays, or periods of high shipping volume.
Delivery Delays
While we make every reasonable effort to meet our estimated delivery times, delivery dates are estimates and are not guaranteed.
Delays may occur due to circumstances outside our reasonable control, including severe weather, natural disasters, carrier disruptions, transportation delays, holidays, high shipping volumes, or other unforeseen circumstances.
If your order is significantly delayed, please contact our customer service team so we can assist you.
Order Not Received
If your order has not arrived within the expected delivery timeframe, please contact us so we can review the shipment and tracking information.
If the tracking information shows that the package was delivered but you cannot locate it, please first check with household members, neighbors, building management, or other secure delivery locations around your address. You may also contact the shipping carrier for additional delivery information.
Lost Packages
If your package appears to be lost in transit or has not received a tracking update for an extended period, please contact us. We may work with the shipping carrier to investigate the shipment.
Carrier investigations can take several business days to complete. Once the investigation has been completed, we will determine the appropriate resolution based on the circumstances of the shipment.
Undeliverable or Returned Packages
A package may be returned to us if the delivery address is incorrect or incomplete, the recipient refuses delivery, the package is not collected when required, or the carrier is otherwise unable to complete delivery.
If a package is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if a re-shipment is requested.
Please make sure your shipping information is complete and accurate before placing your order.
Changes to Your Shipping Address
If you need to change your shipping address after placing an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate address-change requests; however, changes may not be possible once an order has been processed or shipped.
Incorrect or Incomplete Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order is returned to us because the shipping address provided was incorrect or incomplete, we may require additional shipping charges before sending the package again.
Order Changes or Cancellation Requests
If you need to modify or cancel your order, please contact us within 2 hours of placing the order.
We will make reasonable efforts to accommodate your request, but we cannot guarantee that changes or cancellations will be possible after the order has entered processing or been shipped.
Contact Us
If you have any questions regarding shipping, delivery, tracking, or your order, please contact our customer service team through the contact information provided on KangRiXin.com.
We are happy to assist you and will do our best to resolve shipping-related concerns as quickly as possible.