Refund policy

Welcome to KangRiXin – Our Commitment to Your Satisfaction

At KangRiXin, customer satisfaction is our top priority. We strive to ensure that every order meets our high-quality standards. If you are not fully satisfied with your purchase, please review the policy below for guidance on returns, exchanges, and refunds.

1. Return Timeframe

You may request a return within 30 days of receiving your order. Requests submitted after this period may not be eligible for return or refund.

2. Product Condition Requirements

Returned items must meet the following criteria to qualify for approval:

  • Unused, unopened, and in original condition
  • Includes all original packaging, seals, and accessories
  • Free from damage, wear, or signs of use

For hygiene and safety reasons, any product that has been used, opened, or altered cannot be accepted. This includes gummies that have been removed from the bottle or had the safety seal broken.

3. How to Request a Return

To begin a return request, please contact our customer support team at:

📧 Email: support@kangrixin.com

To return your product, please mail your item to our facility at: 18 Indian Field Ln, Souderton, PA 18964, United States

Once your request is reviewed and approved, you will receive a Return Authorization along with instructions for sending the item back. Returns sent without prior authorization may be declined.

4. Return Shipping Responsibility

Shipping costs depend on the reason for the return:

Reason for Return

Shipping Cost Responsibility

Defective, damaged, or incorrect items

KangRiXin will cover return shipping costs and provide instructions

Change of mind or non-defective returns

The customer is responsible for return shipping expenses

Please note: Original shipping charges are non-refundable unless the return is due to an error on our part.

5. Damaged or Incorrect Orders

Please inspect your package immediately upon delivery. If you receive an item that is damaged, defective, or not what you ordered, notify us within a reasonable timeframe by emailing support@kangrixin.com.

Include:

  • Your order number
  • Clear photos of the damage or incorrect item (if applicable)

This will help us resolve the issue promptly.

6. Exchanges

We only offer exchanges for items that arrive:

  • Damaged
  • Defective
  • Incorrect (wrong product sent)

If an exchange is approved, a replacement will be issued once the original item has been received and reviewed.

7. Fees

Fee Type

Amount

Restocking Fees

None

Handling or Processing Fees

None

KangRiXin does not charge additional fees for approved returns.

8. Refund Processing

Once your return is received and inspected, we will notify you of the approval status. If approved, the refund will be issued to your original payment method.

  • Refunds are typically processed within 7 business days
  • Your bank or card provider may require additional time to post the credit to your account

Contact Information

Store Name: KangRiXin
Address: 18 Indian Field Ln, Souderton, PA 18964, United States
Phone: +1 (215) 948-6667
Email: support@kangrixin.com
Business Hours: Our customer service hours are from 10:00 AM–6:30 PM (Monday - Saturday), Sunday Closed (GMT-05:00) EST